F.A.Q

1. Where do you deliver?
  • Currently we only offer shipping to Peninsular Malaysia and Sabah, Sarawak.
  • If you’re staying outside Malaysia kindly check out our website as we might update new countries for shipping regularly.
2. How much does shipping cost?
  • Self collect in any of our outlets is FOC, otherwise shipping charges may apply as below.
COUNTRY ORDERS UNDER RM400 ORDERS ABOVE RM400
PENINSULAR MALAYSIA RM6 PER 0.5KG FREE
SABAH / SARAWAK RM13 PER 0.5KG FREE
3. How long does delivery take?
  •   Delivery is within 5 to 7 working days for east Malaysia, and an extra 2 days for west Malaysia.
4. Has my order been shipped out yet?
  • Once your order has been processed and packed, a unique tracking code will be send to your registered email address.
  • You can use this code to track the shipment status.
  • Paid orders made before 3pm will be shipped out on the day itself.
  • Orders made after that will be shipped the next day.
5. Oops! The item I received is faulty!
  • We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases.
  • We will exchange your item for a new one or reimburse you in the form of store credit. (Please refer goods return & exchange policy).
6. I received an incorrect item / item is missing.
  • Do let us know immediately via email at info@elyza.com. along with your order ID and we’ll get it sorted out for you.
7. Are items in my cart reserved for me?
  • Putting an item into your cart does NOT reserve or hold that item for you.
  • Until you proceed to checkout and make payment, that item will be available to other buyers.
  • Many items are available in limited quantities, so an item may sell out before you checkout.
8. How do I place an order?
  1. Register as a member.
  2. Browse the website and select product category
  3. Choose your item,select your size and click on the “ADD TO CART” button.
  4. You can continue shopping by clicking on the “continue shopping” button
  5. Proceed to checkout and continue with payment to finish order.
9. What payment methods do you accept?

You can either pay by:

a. Visa & Mastercard If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer.

We recommend consulting your credit card provider for information on any applicable fees.

b. Direct Online Transfer (Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.)

c. Maybank cash deposit

d. eGHL Payment Gateway.

If you decide to pay using method b. or c., please send us a screenshot/scanned copy of your proof of payment to info@elyza.com

10. I couldn’t proceed with payment and my order status is pending. How do I proceed?
  • Kindly contact us immediately via email, or call us and we’ll assist in canceling your order so that you can place a new one.
11. Can I cancel my order?

You may cancel your order if we have not processed your order, however any payments received will only be refunded in store credit. If your order has been processed and delivered to you, you are eligible to cancel order.

12. Why was my order cancelled?
  • In most cases orders are automatically cancelled if no payments have been received.
  • However if the amount has been deducted from your bank account, kindly email us at info@elyza.com and we’ll sort it out right away!
13. Where is your physical store located?
Our store is located at:

Elyza’s Home (M) Sdn Bhd (Main Office)

Lot 7 & 8, Jalan KPB 18, Balakong Industrial Park, 43300 Seri Kembangan, Selangor, Malaysia

 

Contact number: +603-8964 9688 / +6019-920 9259

Fax : +603-8964 9388

 

Stay tuned to our social media pages for any updates on store opening elsewhere!